Job Description

ESSENTIAL EXPECTATIONS XPECTATIONS

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION POSITION EXPECTATIONS

Position Summary

The Trainer is responsible for facilitating hands-on foundational training for newly hired team members participating in the Goodwill Centralized Workforce Readiness Program. This position delivers standardized operational training, reinforces safety and workflow expectations, validates foundational competencies, and supports team members as they transition into the workplace.

The Trainer serves as a role model for operational standards, professionalism, safety, customer service, and Goodwill culture while creating a structured, engaging, and supportive learning environment.

Responsibilities

Training Delivery and Administration

• Conducts hands-on operational training for newly hired team members
• Demonstrates job tasks, workflow processes, and operational expectations
• Explains required competencies needed for the task and how they are applied
• Facilitates classroom discussions, knowledge chats, and practical exercises
• Provides training coverage at any location for assigned trainers during absences, vacancies,

operational needs, or schedule adjustments

• Travels between training, warehouse, and retail locations, as assigned
• Guides trainees through workstation activities and role-based learning exercises
• Reinforces foundational production, quality, safety, and customer service standards
• Assists in updating, editing, and preparing training materials and resources
• Travels between training, warehouse, and retail locations, as assigned
• Utilizes the established training model:
  • See One
  • Do One
  • Teach Back
  • Validate

Hands-On Skill Development

• Coaches trainees through operational tasks, competencies, and workflow execution
• Demonstrates proper use of tools, supplies, equipment, and workstations
• Reinforces proper lifting techniques and workplace safety standards
• Provides real-time correction, feedback, and reinforcement
• Encourages trainee engagement, participation, and confidence building

Proficiency Validation

• Evaluates trainees using standardized proficiency checklists
• Documents trainee progress, coaching provided, and readiness status
• Documents competency readiness
• Completes trainer check-ins and training documentation accurately
• Identifies trainees requiring additional reinforcement or support
• Partners with leadership regarding trainee progress and operational readiness

Operational Standards

• Maintains organized and effective training stations
• Ensures training areas remain safe, clean, and operationally prepared
• Reinforces workflow consistency and Goodwill quality standards
• Models professionalism, accountability, and teamwork at all times

Culture & Team Member Experience

• Reinforces Goodwill’s mission, values, competencies, and culture
• Creates a welcoming and positive onboarding experience
• Encourages professionalism, communication, and engagement
• Helps team members understand work with purpose and how their work supports Goodwill’s mission

Other Duties As Assigned

• Assists in any other projects or tasks as determined by management

Core Competencies

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.

Dependability

Meets deadlines and works autonomously. Focused, punctual, and maintains consistent

attendance. Accountable and can be relied upon during challenging and unexpected

situations.

Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.

Teamwork

Works collaboratively and respectively with others and is sensitive to team member

engagement. Communicates openly seeking and providing support. Shares knowledge,

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable

to team.

Job Specific Competencies

Approachability

Conveys a positive, inviting, and easy to talk to demeanor. Sensitive to the concerns of others. Holds confidences and builds rapport with all levels of team members. Displays interpersonal skills.

Coaching and Development

Identifies developmental opportunities of others and recommends direction. Provides clear and specific performance feedback and correction. Mentors, coaches, recognizes, and develops team members.

Communication

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. 

Initiative

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.

Education, Experience and Requirements

Required

• High school diploma or equivalent required Experience
• Minimum of one (1) year of operational, retail, warehouse, production, customer service, or training-related experience
• Demonstrated ability to perform operational job functions at a consistent level
• Experience coaching, mentoring, or assisting others preferred
• Experience working in fast-paced operational environments required
• Ability to demonstrate operational tasks and procedures effectively
• Strong verbal communication and interpersonal skills
• Ability to present in a classroom setting
• Ability to provide coaching and constructive feedback
• Ability to follow standardized training procedures and curriculum
• Ability to maintain professionalism and patience in training environments
• Ability to complete evaluations and documentation accurately
• Ability to reinforce safety and operational expectations consistently
• Basic computer proficiency preferred

Environmental Factors

Ability to work indoors and in a warehouse environment.

Physical Factors

Ability to be mobile for extended periods

Ability to lift, push, and pull merchandise or training materials up to 50 pounds as needed

Ability to demonstrate operational tasks and safety procedures

Ability to work in outdoor, warehouse, office and retail environments

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