Job Description

MR-2: Entry-Level Medical Receptionist

Experience Requirement: 0–2 Years Focus: Skill Acquisition, Accuracy, and Protocol Adherence

Key Responsibilities

• Manage front desk operations independently
• Opening the office at 7:45am Mon - Fri.
• Begin to verify insurances for all patients scheduled overnight
• Verifying insurance for next day
• Check in and greet patients kindly. Setting the tone for creating a positive experience for every single office visitor.
• Educate patients on our office policies and procedures. Assist patients on navigating their insurance information and educate them on things such as deductibles, copays and denials.
• Collecting outstanding balances & copays, including deductibles, coinsurances, etc.
• Kyruus/Athena check-in (keep up with Kyruus arrival management & Ins inbox)
• Assignment of benefits, expired signatures, collecting copays/balance, verifying demographics, confirming pharmacy, updating preferred lab, ets
• Collecting balances at the front/Communicate balance and insurance information to patient
• Taking/uploading patients' picture
• Scanning/updating patient's insurance card
• Verifying the PCP on file prior to patient's appointment
• Scanning/updating patient's DL
• Checking out patients
• Printing referrals
• Printing labs orders
• Scheduling follow up appts
• Creating ticklers for annual physicals
• Keep Pre-op log up to date
• Creating a case for the billing dept for miscellaneous charges ( forms,ppd skin test, etc)
• Educate patients on how to connect to Telem appts if needed
• Monitor Athena staff chat and respond accordingly in a timely manner
• Collect and Deposit any cash collected into the safe every evening
• Close the batch at the end of their shift, reconcile the cash with Athena and dropping the money into the safe
• Calling new patients to verbally confirm appointments (for any pending, Aries assists)
• Scanning paper documents daily (progress notes, vaccine consent forms, etc Create patient payment plans

Mentorship

• Acts as a preceptor for externs
• Assists with onboarding and orientation of MA-1 staff

Competency Level

• Fully independent in daily duties
• Demonstrates strong front desk judgment
• Trusted to manage complex workflows

Qualifications

• Strong EHR proficiency and organizational skills
• Ability to prioritize and work independently

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