Job Description

Job Description

Job Description

Position Summary

This part-time position located at our 128-space manufactured home community in El Cajon, CA, will assist with the park operations and resident relations, while reporting directly to the community manager. There will be daily interactions with residents, prospective residents and vendors, as well as office duties including basic bookkeeping functions. The ideal candidate will possess strong customer service and superb organizational skills, and have a friendly, helpful disposition.

Company overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide Value in Housing and Integrity in Service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

Company Core Values

• Hands-on ownership
• Commit to your best work
• Always learning
• Do the right thing
• Be respectful

Position Performance Objectives

• Answer incoming phone calls, respond to resident inquiries and email communications, and assist with inquiries from residents, prospective buyers/renters, and any other visiting person(s).
• Collect rent, reconcile, batch, prep, post to Rent Manager; make deposits via check scanner.
• Accept and process Applications for Residency.
• Draft various notices associated with property management for distribution to residents.
• Process daily mail.
• Create Service Tickets with direct involvement for follow through, documentation, resolution, and close tickets.
• Maintain various books and records related to the community operations.
• Interact with vendors and monitor their insurance certificate expiration dates.
• Light janitorial of the office, laundry room and common areas.
• Maintain resident files.
• File paper documents and/or scan and save documents to various company software.
• Other duties as assigned by the community manager and/or regional manager.

Key Competencies

• Proficient with word processing and spreadsheets.
• Understands of landlord-tenant law and leases.
• Provides commitment to the highest standards of integrity.
• Has strong writing skills and experience.
• Maintains trustworthiness and performs duties with the utmost confidentiality and accountability.
• Has strong computer skills and advanced proficiency in Microsoft Suite and G-Suite and ability to learn new programs.
• Able to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
• Has helpful people skills and ability to work well with others.
• Comfortable making phone calls and sending letters on behalf of company.
• Possesses outstanding interpersonal communication skills (written and oral).
• Brings enthusiasm, creativity, patience, good judgment and flexibility to their work.
• Able to work both independently and in a team environment.
• Possesses excellent organizational skills with high accuracy and attention to detail.

Physical Requirements

• Has the ability to work at the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day.
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

Experience requirements

• AA degree preferred, but not required
• 2 years' experience in an office environment
• Leasing or property management experience, desired

Hourly Range: $17.00 - $20.50 per hour

Schedule: 20-24 hours per week, 3-4 days per week, could include Saturday

Location: El Cajon, CA 92019

If this position catches your eye, apply online today.

We are an equal opportunity employer.

Must be able to pass 7-year background check. Any job offer will be based on the results of background screening.

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